Frequently Asked Questions

All our artworks are hand-crafted on-demand. Therefore, we often need a little time to create and make the artworks.

Our processing time can vary a little from each art piece. All specific processing times is written on each product page.

We are shipping from Denmark and we primarily use GLS and FedEx for delivery.

Our current delivery starts from the following. Certain regions in the EU may have higher delivery than listed.

Denmark: 49 kr.

Europe: €12.95

International & United States $39.00.

Island Nations (Cyprus, Faroe Islands & Greenland): €34.95

United Kingdom: £10.95

In case you wish to return, we will pay for the return shipping.

Do you wish to return?
No problem. Just write to us and we will send you a returnlabel right away. Arturel hold the costs of the returnlabel. Remember to tell us your order number.
Email us on contact@arturel.com
We dont't accept returns of our Samples.

We currently have 2 showrooms located in Denmark and our artworks are shown at selected stores and partners. For a full breakdown of all locations, see our showrooms.

If there are no showrooms near you, we encourage to order our color samples if you wish to see and feel our materials. Additionally, we offer free returns in the event that you are not satisfied with your order.

Our artworks are not directly waterproof but they won't be damaged by a little humidity/damp. So as long as you don't place your artworks inside your shower, they should be just fine.

Our modular artworks that are made out of recycled materials, so they can easily be cleaned with a small broom or wiped softly with a hard-wrung cloth.

Do not use any cleaning liquids other than water.

Our textile artworks are more soft and "fragile" in the material, so we recommend using a lint roller or a soft haired broom.

Our artworks are designed to be easy and simple to install.

Unlike most other acoustic solutions where the installation is more permanent, we designed our artworks to be as mobile and playful as possible. This means that you can personalize and make your own expression by turning the artworks after your own preference.

Click here to see our step-by-step installation guide.

We offer 30 days for you to see, feel and test our acoustic artworks. 

This means that you are welcome to install the artworks and test them in your home or office before fully deciding. 

If you'd like to create a return, simply email us at contact@arturel.com within 30 days of receiving your order, and we’ll be happy to assist you.

The payment will be refunded when we receive the returned package.

Used clothing, used rugs and our color samples cannot be returned.

Yes, we do!

The cost is often higher than our standard prices, but feel free to write us an email with your needs and wishes and we can talk about it.
Email us on contact@arturel.com

Yes, Arturel offers designsupport to fulfilled your needs. Send us an email on contact@arturel.com.

We acknowledge the importance of protecting our planet. Therefore, recycling is crucial and a responsibility we all share. Within our organization, we are actively working towards achieving our goal of a complete circularity in our material flow, aiming for a better future for generations to come.

Our original Arturel artworks are made from recycled materials. The material is then transformed into felt, from which we create our acoustic artworks.

Our textile artworks are made from upcycled textiles. They create high-quality circular materials from textile waste; A new engineered material made from upcycled textiles, which is made from 70% post-production ‘waste’ textile and 30% thermoplastic binder.

Arturel products are covered by a two-year warranty against defects related to materials or manufacturing faults, effective from the date of purchase.

We recommend inspecting delivered products upon receiving your parcels for any damages, that might have occurred during transit.
Should there be any defects or damages to your parcels or products, feel free to contact us at contact@arturel.com.

From time to time, we run campaigns offering free color samples. Each customer is eligible to receive only one free color sample per campaign. We dont't accept returns of our Samples.