Refund policy

Return Policy 

Returns

We offer returns for refund, exchange, or store credit within 30 days of delivery.

To initiate a return, please contact us at contact@arturel.com.
We will provide you with a return label and instructions.

Return conditions

Items must be returned:

  • In original condition

  • In original packaging

  • Without damage or signs of excessive use

Shipping

Return shipping is covered by Arturel.
We will provide a return label once your return request has been approved.

Refunds

Once your return has been received and inspected, we will process your refund within 14 days to the original payment method.

Exchanges

If you wish to exchange your products, please contact our customer support at contact@arturel.com and they will guide you through the right procedure.